PRECONFERENCE WORKSHOP - The Business Behind the Magic Tour
(THIS EVENT IS SOLD OUT)
7:15 a.m. Continental Breakfast (Disney workshop attendees only) Asia 5 Room
Buses will be loading at approximately 8:00 a.m.
The Business Behind the Magic Tour
At the Walt Disney World® Resort
In addition to creating a magical environment for Guests from around the world, Walt and Roy Disney mastered the art of business. They determined that leadership, culture, service, brand and innovation were five key concepts that, when considered holistically, would lead to maximum results. Not only have these time-tested core concepts helped establish Disney as one of the world’s leading brands, but they have also helped thousands of organizations around the world think differently about they can deliver the long-term results they are capable of delivering.
This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory”, taking you behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.
This 3-hour tour features concepts and illustrations from the professional development courses offered by Disney Institute and shows how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests. You will explore the following locations:
Textile Services: Visit a state-of-the-art laundry facility, one of the largest in the world, to see how committed, responsible, inspiring leaders are able to motivate a team to achieve amazing results. (Featuring insights from the core competencies of Leadership and Innovation)
Epcot® Cast Services: Experience the “Backstage” area from a Cast Member perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment. (Featuring insights from the core competencies of Culture and Innovation)
Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway to better understand how we strive to exceed the expectations of our Guests. Discover a tool that helps go beyond standard demographics to meet the needs, wants, stereotypes, and emotions of Guests with innovative products & services. (Featuring insights from the core competencies of Service, Brand and Innovation)
The “Utilidor” System: Journey beneath the Magic Kingdom® Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and brand loyalty. (Featuring insights from the core competencies of Brand and Innovation)
Disney Institute core competencies are illustrated throughout the tour, along with quantitative examples of how each area successfully implemented those concepts.
FIRST-TIME ATTENDEE ORIENTATION
WELCOME AND OPENING
High Performance Climb®
John Foley, Former Lead Solo Pilot for the Blue Angels
Every organization depends upon the performance of their people and their teams. There are few examples where this is more dramatically demonstrated than with the Blue Angels. John Foley draws upon his experience as Lead Solo of the Blue Angels to inspire audiences and show them how to achieve substantially higher levels of performance.
Foley demonstrates a simple, systematic, yet exciting approach for how to develop the clarity, focus, commitment, and trust that are necessary to achieve ever-higher levels of performance. He shows how to create buy-in and commitment for a team’s vision and goals, leading to clarity that drives execution decisions. He demonstrates how learning to focus prepares individuals for action and increases successful outcomes. In this insightful program, he emphasizes the development of trust and respect among team members as essential to execution, and demonstrates proven ways for teams to achieve deep levels of trust. He also explains a process that he believes is the primary key to continuous improvement and exceptional growth.
He drives home his message with dynamic videos of his adrenaline-pumping performance with the Blue Angels. His charismatic and enthusiastic presentations stimulate audiences emotionally and intellectually with a whole new perspective on their ability to excel. They leave the event not only transformed, but also with a set of concrete tools to immediately begin a high performance climb.